Cisco Finesse Not Ready Phone Failure. Currently checking to see if this is a known bug and if it's fixed in es02 or not. Only mac users are affected.
The automatic available option is disabled for the agent. Posted by 1 year ago. An agent may see a red banner at the top of the finesse desktop that says:
In The Manage Reason Codes (Not Ready) Gadget, Select The Reason Code That You Want To Edit.
Posted by 1 year ago. Next post cisco finesse not ready phone failure. Click the reason label or reason code headers to sort the not ready reason codes by label or reason code in ascending or descending order.
The Agent's Phone Has Lost Network Connectivity And Is Not Functional.
Client side failover gets initiated before 120, finesse client failover completes from a to b agent desktop sends. Finesse by default as not ready reason code. Uncommon system generated reason codes would be;
Use The Manage Reason Codes (Not Ready) Gadget To View, Add, Edit, Or Delete Not Ready Reason Codes.
The disconnect will be seen in either case from the finesse client logs. If not ready reason codes appear, scroll to the desired reason, and press the select button. The finesse ip phone agent (ippa) displays a notification.
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An agent may see a. If you want to change the label for the not ready reason code, in the reason label field, enter a new label for the reason code. After handling a call, agent moves to not ready state.
There Is No Issue With Windows Client.
Lee min ho dating suzy; The automatic available option is disabled for the agent. After the call ends, you can change your selected reason code by pressing the notready button again and selecting a different reason.